Get the app

Customer guide

Everything you need to book your first job.

Print the one-page guide

Step 1

Set up the app

  1. Install Sadouak on your Android phone.
  2. Sign in with your account.
  3. To change language, go to Profile, tap the gear, then App Language. Choose Lao, English or Chinese.
  4. Set your location so you see providers in your province.

Step 2

Find a service

  1. Tap a category on the home screen, or use search.
  2. Open a service to see the photos, price, duration and reviews.
  3. Tap the provider to see their profile, rating and other services.

Step 3

Book it

  1. Tap Book now.
  2. Choose a date and an open time slot.
  3. Add your address and any notes, extras or a coupon.
  4. Check the total and confirm.

Step 4

Follow your booking

  1. The provider accepts, or suggests another time for you to accept or decline.
  2. Use the chat in your booking for any questions.
  3. When the provider is on the way, follow them on the map.

Step 5

When they arrive

  1. Open your booking and compare the photo and name with the person at your door.
  2. If they don't match, don't open the door. Report it in the app.
  3. If nobody comes, the Provider didn't show up button unlocks after 30 minutes.

Step 6

Pay and rate

  1. Pay the provider in cash when the job is done.
  2. Download your PDF invoice from the booking.
  3. Rate the provider. Your review helps the next customer.

Step 7

Urgent help

  1. On the home screen, tap Request on the Need help urgently card.
  2. Choose a category, describe the problem and add your address.
  3. When your price is ready, accept it before the countdown ends.
  4. Pay by bank transfer and upload your slip. We confirm it and your booking is created.