Help
Quick answers, and how to reach us.
Using Sadouak
How much does the app cost?
The customer app is free. You pay only for the services you book.
Where does Sadouak work?
Sadouak is built for Laos. Providers choose the provinces they cover, and you see the ones who serve yours.
Which languages does it support?
The apps and this website are in Lao, English and Chinese.
Can I use it on iPhone?
Sadouak starts on Android. We'll share news about iPhone here.
Booking and paying
How do I pay?
For booked jobs, pay the provider in cash when the job is done. Urgent jobs are paid to Sadouak by bank transfer.
Can the price change?
You see the price before you book. If the provider needs to add an extra charge, it's added to your booking so it's on record.
What if the provider can't make my time?
They can suggest another time. You choose whether to accept it.
What if nobody comes?
30 minutes after your booking time, a Provider didn't show up button unlocks. It sends a report for our team to review.
Do I get an invoice?
Yes. Once a job is completed and marked paid, you can download a PDF invoice.
Safety
How do you check providers?
A provider must upload a National ID, and our team must approve it before they can take jobs. Handymen need their own approved ID too.
Will the provider see my phone number?
Use in-app chat for everything. Provider phone numbers and emails aren't shown to customers.
How do I report a problem?
Open the booking and tap Report a problem. Add a reason and a photo. Our team reviews every report.
For providers
Does Sadouak take a commission?
Not on normal bookings. You pay for a plan and keep the job price. On urgent jobs, you're paid the amount you agreed with our team.
What happens when my plan ends?
You keep your app and your account, but customers can't see you until you renew.
How long does approval take?
Our team reviews documents as they come in, and activates your plan once your payment is confirmed. You'll see the result in the app.