Provider documents are checked
A National ID must be approved by our team before a provider can take jobs. Providers can't verify themselves.
Safety is built in
We check people before they can work, keep private details private, and put a real person behind every report.
Before you open the door
- 1
Open your booking
It shows the photo and name of who is coming.
- 2
Compare
Check the face and the name against the person outside.
- 3
No match?
Keep the door closed and report it in the app.
Who's coming
Somjai
VerifiedCheck the face and name
How we protect customers
Staff are checked too
Every handyman needs their own approved ID before they can be sent to a job.
Phone numbers stay private
Contact runs through in-app chat. The app doesn't receive a provider's phone number or email at all.
Ratings are visible
Reviews from real bookings show on each provider and service.
No-show button
If nobody arrives, the button unlocks 30 minutes after your booking time and files a report.
Urgent money is held
On urgent jobs, Sadouak holds your payment and pays the provider only after the job is complete.
How we protect providers
Complaints need evidence
A complaint needs a reason and a photo. Our team reviews it before anything happens.
Three strikes for bad faith
Customers who repeatedly file false reports or abuse bookings are suspended.
Fair no-show reviews
A no-show report is checked by a person. Nothing happens automatically.